Privacy Policy

Last updated: 7/22/2026

1. Who we are

dsync ("we", "us", "our") is an online store selling posters and phone cases, operated from Sweden. This policy explains what personal data we collect when you visit or shop at dsync, why we collect it, and what rights you have under the EU General Data Protection Regulation (GDPR).

Data controller: [Hans Carl Emil Marilao Olsson / dsync
Contact email: contact@dsyncstudio.com
Location: Sweden

2. What personal data we collect

Depending on how you interact with our store, we may collect:

Contact details — name, email address, shipping address, billing address, phone number (if provided)
Order information — items purchased, order value, payment status
Payment information — processed securely by Shopify Payments; we do not store your full card details ourselves
Technical data — IP address, browser type, device type, pages visited (via cookies and analytics tools)
Marketing data — if you sign up for emails or interact with our ads, we may collect engagement data (opens, clicks)

3. Why we collect this data (legal basis)

Purpose: Processing and fulfilling your order
Legal basis: Contract (necessary to provide the goods you purchased)

Purpose: Customer service and order queries
Legal basis: Contract / Legitimate interest

Purpose: Fraud prevention
Legal basis: Legitimate interest

Purpose: Marketing emails / ads
Legal basis: Consent (you can withdraw anytime)

Purpose: Analytics and site improvement
Legal basis: Consent (via cookie banner)

Purpose: Legal/tax record-keeping
Legal basis: Legal obligation

4. Who we share your data with

We use trusted third-party services to run our store. These providers only receive the data necessary to perform their function:

Shopify — our e-commerce platform and payment processor (Shopify Payments)
Gelato — our print-on-demand fulfillment partner; receives your name and shipping address to produce and ship your order
Meta (Facebook/Instagram) — if you consent to marketing cookies, we use Meta Pixel to measure ad performance and show relevant ads
Email/marketing tools — [name your tool if applicable, e.g. Shopify Email, Klaviyo] for order confirmations and newsletters

We never sell your personal data to third parties.

5. Cookies

We use cookies and similar technologies to:

Keep your cart working correctly (essential — always on)
Understand how visitors use our site (analytics — requires consent)
Show relevant ads and measure their performance (marketing, e.g. Meta Pixel — requires consent)

You can manage your cookie preferences at any time via the cookie banner or your browser settings. See our Cookie Policy section below for details.

6. How long we keep your data

Order and transaction data is kept for as long as required by Swedish accounting law (generally 7 years) for tax and bookkeeping purposes.
Marketing data is kept until you unsubscribe or withdraw consent.
Technical/analytics data is typically retained for up to 14–26 months depending on the tool used.

7. International data transfers

Some of our service providers (e.g. Meta) may process data outside the EU/EEA. Where this happens, we rely on approved safeguards such as Standard Contractual Clauses (SCCs) to ensure your data remains protected.

8. Your rights under GDPR

As a data subject, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Delete your data ("right to be forgotten"), subject to legal retention requirements
Restrict or object to certain processing
Data portability — receive your data in a portable format
Withdraw consent at any time (for marketing/analytics cookies)
Lodge a complaint with your local data protection authority — in Sweden, this is the Integritetsskyddsmyndigheten (IMY), imy.se

To exercise any of these rights, contact us at contact@dsyncstudio.com